FAQs

Peak Smart Home is the first program in Yukon Energy’s suite of Peak Smart programs. The goal of Peak Smart Home is to shift peak demand for electricity using utility-controlled electric space and water heating.

When electricity demand is expected to spike, small, temporary changes are made to participating devices like thermostats and hot water tank controllers to reduce electricity use during high-demand periods. 

• Thermostats: Before a peak, your thermostat may pre-heat your home by 1-2°C to ensure warmth during the event. During the peak, the thermostat reduces the temperature slightly to help conserve energy without affecting your comfort.
• Hot Water Tank Controllers: Instead of pre-heating, these controllers monitor the water temperature in the tank. During an event, the controller avoids using electricity until the water temperature drops below a preset level (typically 45°C), ensuring minimal impact on the availability of hot water for your home.

• To stay informed about the Peak Smart Home program and its progress, including results, sign up for our Peak Smart newsletter.
• We plan to provide an update through the Peak Smart newsletter on the program’s progress in February 2025, followed by a more detailed update in Spring/Summer 2025.

• There is no cost to enroll eligible devices in the Peak Smart Home program. However, participants are responsible for purchasing and installing eligible devices.
• To make it easier to participate, we’ve partnered with the Yukon government to offer rebates on eligible devices. Our Peak Smart Home rebates are among the highest in Canada for similar programs, covering up to 75% of eligible purchase and installation costs for qualifying devices, up to $750 per device type. This means you could receive up to $1,500 in rebates for installing both thermostats and a hot water tank controller. Visit our Rebates page to learn more and apply today!

While we can’t guarantee any energy savings or bill reductions from participating in Peak Smart Home, programmable or internet-connected (“smart”) thermostats have been shown to reduce electricity consumption compared to traditional dial thermostats.

• Yes. To withdraw from the Peak Smart Home program, please call our program support center at 867-322-0183 (see our Contact Us information for call center hours).
• Once you withdraw, your participating devices will be removed from the program, and you’ll no longer be eligible for program incentives – unless you choose to sign up again later.

• Yukon Energy is not offering installation services for this version of the Peak Smart Home program. However, you can take advantage of rebates through the Yukon government’s Good Energy program to save on purchase and installation costs. Visit our Rebates page today to learn more!
• If you need assistance with purchasing or installing your devices, our program support center is here to help. Get in touch today!

• If you move, we encourage you to reach out to our program support center at peaksmart@clearesult.com or 867-322-0183 (see our Contact Us information for call center hours).
• If you’re not taking your devices with you, we recommend removing them from your app (Mysa or NeviWeb) to ensure they are no longer connected to the program.

• Yes, program support is available through the program call center or email. Please visit our Contact Us page for contact information.
• Oui, l'assistance au programme est disponible par l'intermédiaire du centre d'appel du programme ou par courrier électronique. Veuillez consulter notre page « Contactez-nous » pour obtenir les coordonnées. 

A "Peak Smart event" is when a temporary, short-term adjustment is made to the settings of participating devices, like thermostats and hot water tank controllers, to help reduce electricity demand during periods of high usage. These events are scheduled when the demand for electricity is expected to spike – such as on cold winter mornings or evenings – or when the availability of power is limited (ex., if one of our generating stations is offline). Peak Smart events typically occur between October and April of each year but can occur year-round. These short, minor adjustments should have little to no impact on the comfort of your home, but they will make a difference in managing peak demand on the power grid.

• If you have devices from Sinopé, a banner will appear at the top of your screen in the NeviWeb app when a Peak Smart event is scheduled or ongoing. You’ll also see an “Eco” symbol on your thermostats during the event.
• If you have devices from Mysa, you can check your Mysa app to know whether you're currently in a Peak Smart event.
• All planned Peak Smart events will also be listed on our Peak Smart events page.

No. You will always have full control of your thermostats and hot water tank, both during and outside of Peak Smart events, which you’re always able to opt out of.

If you wish to opt out of a Peak Smart event while it’s in progress, you can easily do so through your device's app (Mysa or NeviWeb), or directly on your devices. For thermostats, simply adjust the temperature setpoint. For hot water tank controllers, press the button on the device to opt out.

Please refer to our Rebates page for a full list of eligible devices, including thermostats, hot water tank controllers, and accessories.

• The utility account holder for a residential home or suite is typically the eligible participant in the program.
  • Landlords: If you are a landlord and your tenant has their own ATCO Electric Yukon or Yukon Energy account for their rental, your tenant can participate (if they meet the eligibility requirements). If you hold the utility account for the rental, you can enroll your home in the program, assuming you meet the other eligiblity criteria. 
  • Tenants: If you are a tenant with your own ATCO Electric Yukon or Yukon Energy account for your rental, you can participate (if you meet the eligibility requirements). We recommend getting permission from your landlord or property manager, as appropriate.
• For more details on eligibility, visit our Sign Up page today.

Homes with any form of wood heat are welcome and encouraged to sign up for Peak Smart Home. However, please note that participating devices – such as thermostats or hot water tank controllers – must control electric-based appliances, such as baseboards, electric furnaces, or electric hot water tanks.

No, this requirement has been removed from previous versions of the program, so you do not need to occupy your home during the heating season.

Yes, a consistent internet connection is required for participation. This can be through DSL, fiber, or satellite. Cellular-based internet (e.g., using your phone as a WiFi hotspot) is not eligible.

Currently, the Peak Smart Home program is only available to homes serviced by the Yukon’s main power grid. This means that communities like Watson Lake, Burwash Landing, and Old Crow are not eligible at this time. To be notified if this changes, sign up for our program newsletter!

Please visit our Rebates page for details on eligibility and how to apply for the program’s rebates, offered through the Yukon government’s Good Energy program.

Eligible Yukoners can receive up to $1,500 per home for signing up for Peak Smart Home with qualifying thermostats and hot water tank controllers. Visit our Rebates page to learn more!

Please allow for up to 12 weeks for payment of approved rebates. Payment may be made by direct deposit if you have signed up for direct deposit with the Yukon Government before applying for your rebate. Click here to sign up for direct deposit with the Yukon Government.  Rebates are otherwise issued via mailed cheque. 

By signing up your eligible devices for Peak Smart Home, you’re automatically entered into the Peak Smart contest – no additional action or purchase required. For more details, visit our Contest page.

When you sign up for the program, we will collect your name, address, email address, and utility account number to evaluate your eligibility. After enrollment, we will collect data such as temperature setpoints and power consumption, typically through your devices or through surveys. This data helps us ensure the program is running smoothly, with minimal impact on your comfort, and allows us to improve future programs. All participant data is stored on Canadian servers.

Yukon Energy is committed to protecting the security, confidentiality, and privacy of your personal information. As a public utility, personal information is subject to the Yukon Access to Information and Protection of Privacy Act (ATIPP). We follow all recommendations from the Yukon government’s ATIPP Office as well as the Information and Privacy Commissioner to ensure your data is kept private and secure.

If your contact information changes, please let us know by contacting our program support center at peaksmart@clearesult.com or 867-322-0183. For call center hours, visit our Contact Us page.